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    Terms and conditions of the online store eshop.julamedic.sk

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    1. DEFINITIONS

    • seller – the operator of the online store eshop.julamedic.sk
    • buyer – a natural or legal person who enters into a business relationship with the seller
    • goods – products or services offered in the online store eshop.julamedic.sk
    • order – the purchase contract based on which the sale of goods is carried out

    2. ORDER

    An order is created based on its confirmation during the ordering process in the online store eshop.julamedic.sk, or when ordering goods by phone or email. In case of registration issues or problems related to the order, please provide your phone contact to avoid any potential complications.

    3. ORDER CANCELLATION

    1. The buyer has the right to cancel the order without stating a reason if the seller does not fulfill the agreed delivery terms of the goods.
    2. The seller reserves the right to cancel the order or part of it if the buyer provided false or misleading personal information in the order, or if the goods are no longer produced or supplied, or if the wholesale price has significantly changed. In such a case, the seller will immediately inform the buyer to arrange the next steps. If the buyer has already paid part or the entire purchase price, this amount will be transferred to their account or sent to their address within 7 calendar days.

    4. WITHDRAWAL FROM THE PURCHASE AGREEMENT

    1. A buyer who does not purchase the goods within the scope of their business activity has the right by law to withdraw from the purchase agreement within 14 days from the receipt of the goods. The following conditions apply for withdrawal within the legally defined period:
      • The buyer must inform the seller of the intention to withdraw from the agreement as soon as possible, including the order number, purchase date, and account number or address for a refund
      • If the goods have already been received, the buyer must send them back to the seller's address
      • The goods must be complete, including accessories, warranty card, instructions, and proof of purchase
      • The buyer must send the goods by registered mail, not cash on delivery. The return shipping costs are borne by the buyer.
    2. If the above conditions are met, the seller will refund the money for the goods by transferring it to the buyer's account or sending it to their address within 14 working days after receiving the goods. If any condition is not met, the goods will be returned to the buyer at their expense.

    5. DELIVERY TERMS

    1. The delivery of the ordered goods will be made as soon as possible, depending on the availability of the goods in stock and the operational possibilities of the seller. The usual processing time for an order is 2-3 working days after its confirmation, provided that the goods are in stock. If the delivery time is longer, the seller will immediately inform the buyer about it.
    2. The place of collection or delivery of goods is specified by the buyer when ordering the goods. The order is considered fulfilled once the goods are received by the buyer. The seller arranges the delivery to the destination address.

    6. SHIPPING FEES

    The buyer selects the shipping method when ordering the goods by marking the chosen option. Shipping fees can be viewed on the “Delivery Terms” page.

    7. WARRANTY, CLAIMS AND SERVICE

    1. The buyer is required to check the goods immediately upon receipt. If there is significant mechanical damage on the package obviously caused during transportation, the buyer has the right to refuse it.
    2. The usual claim procedure applies for making a claim. The warranty period for the goods is 24 months or limited by the expiration date. The buyer is required to deliver the claimed goods to the seller clean, mechanically undamaged, packed, including the invoice.
    3. The warranty right expires if the defect occurred due to mechanical damage, improper handling of the product, or any other violation of warranty conditions. Defects caused by natural disasters are also excluded from the warranty.
    4. The buyer has the right to claim warranty only for goods with defects caused by the manufacturer, supplier, or seller, covered by warranty, and purchased from the seller.
    5. The seller is required to determine the way of handling the claim within 3 days from the start of the claim procedure (the day the claimed goods are received), in justified cases, especially if complex technical evaluation of the product condition is required, no later than 30 days from the start of the claim procedure. After determining the way of handling the claim, the seller or the designated person will immediately address the claim; in justified cases, the claim can be handled later. However, the claim must be handled within 30 days from the claim submission. If the claim is not resolved within this period, the consumer has the right to withdraw from the contract or has the right to exchange the goods for a new product.

    8. DELIVERY CONDITIONS

    Shipment
    All in-stock shipments are dispatched within 72 hours.

    Shipping fee in Slovakia
    Goods are sent by Slovenská pošta and Packeta - prices are as follows:
    Slovenská pošta: 3 € Packeta: 3.40 €
    The shipping method can be selected during the ordering process.
    Shipping is free for orders over 30 €.

    Shipping fee in the Czech Republic
    Goods are sent by Packeta - prices are as follows:
    Packeta - pickup point: 3.70 €
    The shipping method can be selected during the ordering process.
    Shipping is free for orders over 30 €.

    9. PAYMENT METHODS

    The buyer can pay for the ordered goods by the following methods.

    Cash on delivery
    Payment for the goods is made upon receiving the shipment at the Slovenská pošta branch or Packeta pickup point.

    Bank transfer
    Payment details will be sent after the order is placed. The goods will be dispatched after the full payment is received on the bank account: FIO Banka, a.s., account number: SK32 8330 0000 0027 0097 7612.

    Online payment
    Payment for the goods is made immediately after placing the order through the ShoptetPay payment gateway.

    10. PERSONAL DATA PROTECTION

    The operator of the information system is the company:

    JULAMEDIC, s. r. o.
    Allendeho 2769/38
    059 51 Poprad

    Company ID: 48127205
    VAT ID: 2120061317
    VAT number: SK2120061317

     (hereinafter referred to as “the operator”)

    1. The operator processes personal data for the purpose of concluding a purchase contract with the buyer via the online store eshop.julamedic.sk or another appropriate method, fulfilling obligations arising from this contract, and for marketing purposes. The contractual parties agreed that the buyer, if a natural person, will inform the seller of their title, name, surname, delivery address (street, house number, city, postal code), phone number, and email address. If the seller processes other personal data of the buyer, they do so to the extent necessary to fulfill obligations arising from the purchase agreement. The buyer provides personal data to the seller voluntarily for the purpose of fulfilling their obligations arising from the purchase agreement and further communication. Without providing this information, the seller cannot properly fulfill the contract, and therefore, the contract cannot be concluded. The purpose of processing this personal data by the operator is:
      • registration on the website eshop.julamedic.sk
      • ordering goods by the buyer
      • identification of the buyer
      • pre-contractual relationships
      • order confirmation
      • conclusion of the purchase agreement
      • issuing a tax document
      • delivery of goods
      • order tracking for possible claims handling
      • informing about promotions, news, and discounts.
    2. By submitting the order to the seller, the buyer declares that they consent in accordance with § 11 paragraph 1 of the Act no. 122/2013 Coll. on Personal Data Protection as amended (hereinafter the "Personal Data Protection Act") for the seller to process and store their personal data, including the data mentioned above and/or any other data required for the seller's activities. The seller undertakes to handle personal data in compliance with the applicable legal regulations of Slovakia. The seller will process the buyer’s personal data only for as long as necessary to fulfill obligations arising from the contract and from generally binding legal regulations. The buyer may withdraw consent to the processing of personal data at any time in writing. The seller does not share personal data with any third party except when necessary to fulfill obligations arising from the purchase agreement. The buyer acknowledges that their personal data will be provided to third parties (e.g., a carrier) to fulfill obligations arising from the purchase agreement.
    3. The seller declares that in accordance with § 6 paragraph 2 letter c) of the Personal Data Protection Act, personal data will only be obtained for the purposes mentioned above in these Terms and Conditions.
    4. The seller declares that in accordance with § 6 paragraph 2 letter e) of the Personal Data Protection Act, personal data will be processed and used solely in a manner that corresponds to the purpose for which it was collected.
    5. The seller declares that in accordance with § 6 paragraph 2 letter i) of the Personal Data Protection Act, personal data will be processed in accordance with good practices and in a manner that does not violate the Personal Data Protection Act or any other applicable legal regulations and will not circumvent them.
    6. The buyer has the right, upon a free written request, to object to the processing of their personal data which they believe is or will be processed for direct marketing purposes without their consent and request its deletion, to object to the use of their personal data for direct marketing purposes in postal communication, or to object to providing personal data for direct marketing purposes.

    The buyer, upon a free written request, has the right to object to the processing of personal data in the cases according to § 10 paragraph 3 letters a), e), f) or g) of the Personal Data Protection Act by presenting valid reasons or providing evidence of unlawful interference with their rights and legally protected interests which may be harmed by such processing; if no legal reasons prevent it and the buyer proves that their objection is justified, the seller is obligated to block and delete the personal data without undue delay as soon as circumstances allow.

    If the buyer suspects that their personal data is being processed unlawfully, they can file a notification with the Office for Personal Data Protection. If the buyer is unable to perform legal acts in full capacity, their legal representative may exercise these rights on their behalf.

    Consent to the processing of personal data

    By this, as the buyer, I voluntarily give consent according to § 11 of Act no. 122/2013 Coll. on Personal Data Protection as amended with the processing of my personal data in the scope according to Article VI. point 1 of these Terms and Conditions.
    As the buyer, I am aware that the above consent may be withdrawn at any time in writing.

    As the buyer, I declare that I have been informed according to § 15 paragraph 1 of the Personal Data Protection Act about the conditions of personal data processing by the operator, which are published on the website eshop.julamedic.sk

    11. FINAL PROVISIONS

    The buyer declares that they have read these Terms and Conditions before filling out the order and agree with them. The rights of the buyer regarding the seller arising from the “Consumer Protection Act no. 634/1992 Coll.” as amended remain unaffected by these Terms. Any disputes arising from non-fulfillment of these terms will be governed by the relevant provisions of the Commercial or Civil Code. For any information, please contact us via the contact form or by phone at the numbers listed in contacts.